pisoking ph | Piso King PH Privacy Policy – How We Handle Your Data

1. Data We Collect

When you register, use, or interact with pisokingph.app, the following categories of personal information may be collected:

2. How We Collect It

Personal data is collected in the following ways:

• Directly from you — when you register, complete KYC verification, make a deposit or withdrawal request, or contact our support team.
• Automatically — through your use of the platform, including device data, IP addresses, session logs, and game activity recorded by our systems.
• From third parties — identity verification providers, payment processors, and fraud prevention services that we work with to operate the platform securely.

3. How We Use Your Data

Pisoking ph uses your personal data for the following purposes:

• Creating and managing your account, including identity verification and KYC checks.
• Processing deposits, bets, and withdrawal requests in PHP.
• Delivering customer support and responding to account enquiries.
• Detecting and preventing fraud, money laundering, and other prohibited activity.
• Sending account-related communications — such as OTP codes, withdrawal confirmations, and security alerts.
• Monitoring responsible gaming indicators and applying protective measures where necessary.
• Improving platform performance, identifying technical issues, and developing new features.
• Complying with applicable legal obligations in the Philippines.

Pisoking ph does not use your personal data for automated decision-making that produces significant legal or similarly significant effects on you without human review.

4. Who We Share It With

Your personal data may be shared with the following categories of recipients, only where necessary and under appropriate data protection obligations:

• Payment processors — to facilitate deposits and withdrawals through Philippine banking channels and e-wallets.
• Identity verification providers — to process KYC checks in connection with account registration and withdrawal requests.
• Fraud prevention and security services — to identify suspicious account activity and protect the platform.
• Technology and hosting providers — third-party services that support the technical operation of the platform under strict confidentiality arrangements.
• Regulatory and law enforcement authorities — where we are required to do so by applicable Philippine law or in response to a valid legal request.

5. Data Retention

Pisoking ph retains personal data only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law. In practice, this means:

• Active account data is retained for as long as your account remains open.
• Transaction records and KYC documentation are kept for a minimum period in line with applicable anti-money laundering requirements under Philippine regulations.
• Support communications are retained for a reasonable period to assist with ongoing or future disputes.
• Technical and usage data is typically retained in aggregate, anonymised form after a defined period.

When your account is closed — whether by your request or by pisoking ph — personal data is either deleted or anonymised in line with the above retention schedule, except where retention is required by law.

6. Security Measures

Protecting the data of pisoking ph players is a technical and operational priority. The platform uses a layered approach to data security:

• SSL encryption on all data transmitted between your device and our servers.
• OTP authentication required for login and sensitive account actions, adding a second verification layer beyond your password.
• Access controls that limit which internal systems and personnel can view personal account data.
• Fraud monitoring systems that flag unusual account or transaction patterns for review.
• Biometric login support on compatible Android and iOS devices for an additional layer of account access security.

Despite these measures, no internet-based system is completely immune to security risks. You play an important role by keeping your password confidential, not sharing your account credentials, and logging out when using shared devices.

7. Your Rights

As a player on pisoking ph, you have the following rights regarding your personal data. To exercise any of these, contact our support team and verify your identity before we can action a request.

8. Cookies

Pisoking ph uses cookies and similar tracking technologies to operate the platform, remember your session preferences, and understand how players interact with the site.

• Essential cookies — required for login sessions, security tokens, and basic platform functionality. These cannot be disabled without breaking core features.
• Analytics cookies — used to understand traffic patterns, page performance, and feature usage in aggregate, anonymised form.
• Preference cookies — store your settings and preferences to improve your experience on return visits.

You can manage cookie settings through your browser. Disabling non-essential cookies will not affect your ability to play or transact on pisoking ph, though some personalisation features may not function as expected.

9. Minors

Pisoking ph is strictly for players who are 21 years of age or older. We do not knowingly collect personal data from anyone under this age. Age verification is a mandatory part of the KYC process, and accounts found to belong to underage individuals will be immediately suspended and any remaining balance forfeited.

If you believe a person under 21 has created an account on pisoking ph, please contact our support team immediately so the matter can be investigated and resolved.

10. Policy Changes

Pisoking ph may update this Privacy Policy from time to time to reflect changes in our operations, technology, or legal obligations. When material updates are made, registered players will be notified through an in-platform message or account notification.

The date shown at the top of this page always reflects the most recent revision. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you have concerns about any changes, please contact our support team before continuing to use the platform.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or wish to report a privacy concern, you can reach the pisoking ph team through the following channels:

• Live Chat: Available 24/7 on every page of the platform — the fastest way to reach us.
• Email: [email protected]
• FAQ: Visit the FAQ page for answers to common privacy and account questions.

For data access or deletion requests, please be ready to verify your identity. We aim to respond to all data-related requests within a reasonable timeframe in line with our obligations under applicable Philippine law.